indoxFrequently Asked Questions

indox does not charge deposit or withdrawal fees. Your full deposit amount is credited to your account, and when you request a withdrawal, we process your full balance minus any open game stakes. However, your payment provider—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—may charge their own fees for transferring money. These fees are set by your bank or e-wallet, not by indox. For example, some banks charge a small transfer fee for virtual-account deposits, and some e-wallets may charge a cash-out fee when you withdraw to your account. Check your provider's fee schedule before making a transaction. If you are unclear about whether your provider charges a fee, contact your bank or e-wallet support directly. Our support team can confirm that indox itself charges no fees, but cannot advise on third-party provider costs.

If your deposit does not complete, your indox account balance remains unchanged and no funds are deducted from your indox account. However, your payment provider may have deducted money from your bank or e-wallet. In that case, the funds were sent by your provider but may not have reached indox due to a network error, incorrect account details, or provider-side delay. First, log into indox and confirm your balance is not updated. Second, check your bank or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) transaction history to see if the transfer completed on their end. If your provider shows a successful transfer but indox did not receive it, contact our support team with your transaction reference number (usually provided by your provider). We can investigate and reissue the balance. Withdrawals that do not complete are typically delayed by our review team pending identity verification or by your bank's processing queue. Contact support for status on a pending withdrawal.

Live-dealer tables on indox feature real human dealers broadcasting from multi-camera studios. You interact with the dealer and other players via chat. Games include blackjack, roulette, baccarat, Dragon Tiger, and other classic table games. Outcomes depend on the dealer's physical actions—card draws, roulette spins, dice rolls. Slot games, by contrast, are digital machines that operate independently with random-number generation. You click or tap to spin reels and wait for the digital result. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer play usually offers lower stakes and slower pacing, while slots offer faster rounds and varied themes. Both indox categories settle subject to verificationly, and both require identity verification before withdrawal. Choose the category that suits your gaming pace and preference.

Promotion codes on indox are typically entered during account registration or in your account settings under "Promotions" or "Bonuses." Look for a text field labeled "Promotion Code" or "Promo Code" and paste the code provided to you. Some promotions require codes to be entered at the time of your first deposit; others allow codes to be applied later to a qualifying transaction. If you are unsure whether your code is valid or whether you qualify, contact our support team and provide the code. They can verify it, confirm expiration dates, and confirm any account-tier or deposit-amount eligibility requirements. Not all promotions apply to all users—eligibility depends on factors like your geographic location, account age, or deposit history. Our support team can clarify which promotions you are eligible for.

indox collects personal information—your name, ID number, email, phone, and deposit/withdrawal history—to verify your identity, process payments, and comply with anti-money-laundering regulations. We store this data securely using encryption and industry-standard security practices. We do not sell your data to third parties. We may share your information with payment providers, compliance teams, or government agencies only if required by law. Your indox account data is hosted on secure servers with restricted access. We do not store your full payment-card details or bank account number; we store only references that allow us to process transactions. For full details on how we collect, use, and protect your data, review our privacy policy. If you have specific concerns about your data or wish to request data deletion, contact our support team.

Contact indox support via one of three channels: live chat (available during business hours on our website or app), email (support address provided in your indox account settings), or phone (number listed in our contact section). When you initiate contact, provide your username or account email, a clear description of your issue, and any relevant transaction IDs or reference numbers. Our support team typically responds to live-chat inquiries within minutes and to email inquiries within four to eight business hours. For urgent issues like account lockout or unauthorized access, live chat or phone is fastest. For account recovery, identity verification delays, or payment disputes, email allows you to attach documents and receive a detailed written response. All support interactions are logged and tracked—you can reference your ticket number in follow-up messages. If you are not satisfied with a response, ask to escalate your case to a supervisor.