indoxTerms of Use
Our indox terms set out the conditions under which we provide online entertainment services where local law permits. When you open an account on indox, you agree to these terms. We enforce them consistently across all users, regardless of location—whether you access indox from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.
These terms cover account opening, deposits and withdrawals, game settlement, bonus conditions, and dispute resolution. We do not change our terms without notice; any material changes are published on this page with an effective date. If you do not agree with our terms, you cannot open an indox account.
Read this page carefully before registering.
Account opening and verification on indox
To open an indox account, you must be at least 18 years old and have the legal right to use our services in your jurisdiction. You provide your legal name, national ID number, email, and phone number during registration. We verify this information against government records. You are responsible for the accuracy of your information; if you provide false or misleading details, we reserve the right to suspend or close your account.
Before your first withdrawal on indox, we require identity verification. You must submit a clear photo of your national ID and proof of address dated within the last three months. Acceptable proof-of-address documents include utility bills, bank statements, or government certificates. Our compliance team reviews these documents within one business day. Once verified, you can withdraw to your original payment method.
You are responsible for protecting your indox account credentials. We do not log in on your behalf, and we will never ask you for your password via email or support chat. If you believe your account has been compromised, contact our support team immediately using your registered email or phone number.
Verification is required before withdrawal
On indox, you can fund your account and play games before verification is complete. However, you cannot withdraw winnings until your identity and address documents are approved.
Our indox deposit and withdrawal policy
We accept deposits via six e-wallet providers—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet—and four bank virtual-account partners: mobile banking, local payment, online payment, e-wallet. Deposits via e-wallet settle instantly. Deposits via bank virtual account settle within the same day during business hours. We do not hold deposits in pending status; the moment your bank or e-wallet provider confirms the transfer, our system credits your indox balance.
Withdrawals on indox return to your original payment method. If you deposited via mobile banking, your withdrawal goes to local payment; if you used online payment, it returns to e-wallet. We do not charge withdrawal fees. Withdrawal settlement depends on your bank or e-wallet provider's schedule—e-wallets typically complete same-day, bank transfers may take one to two business days. We do not control these timelines.
We reserve the right to verify your withdrawal request by matching it against your original deposit method and your verified identity. If your withdrawal details do not match your indox account records, we may request additional verification or hold the request pending clarification.
Game settlement and odds on indox
On indox, settlement timing varies by game category. Football bets settle when the match concludes. Live-dealer games settle when the dealer's action completes—typically seconds or minutes after your prediction. Slot games settle instantly when the spin stops. Esports matches settle when the tournament outcome is confirmed. We do not hold your funds during settlement; your account updates the moment the outcome is final.
All indox odds are transparent and consistent across all users. We do not adjust odds or payouts based on your account history, deposit size, nationality, or any other factor. Every player at the same table or game sees the same odds and payout structure.
We enforce our indox terms consistently. No exceptions for VIP players, no hidden rules, no undisclosed terms.
Bonus terms and conditions
From time to time, we may offer promotional bonuses on indox. Any bonus terms are published separately and apply only to players who meet the stated conditions. We reserve the right to cancel, modify, or limit any bonus offer. Bonus funds are subject to playthrough requirements or other conditions specified at the time of offer. If you violate our terms while claiming a bonus, we may forfeit the bonus and any associated winnings.
Our indox suspension and closure policy
We reserve the right to suspend or close your indox account if you violate these terms. Reasons for suspension include providing false information, attempting to circumvent verification requirements, engaging in fraudulent activity, or using our platform in a jurisdiction where it is prohibited. If we close your account, we will notify you by email or phone. You may request withdrawal of your remaining balance following account closure, subject to verification and compliance review.
Dispute resolution on indox
If you dispute a game settlement, account balance, or withdrawal on indox, contact our support team with your account details and a description of the issue. We investigate all disputes within five business days and respond with a resolution. If you are not satisfied with our response, you may request escalation to our compliance team.
Our indox terms are governed by the laws of the jurisdiction in which we operate. Any disputes are subject to that jurisdiction's legal processes. We encourage users to attempt resolution through our support channel before pursuing external dispute mechanisms.
We reserve the right to audit accounts and transactions
On indox, we may review your account activity, deposits, withdrawals, and game history for compliance and fraud-prevention purposes. If we identify suspicious patterns, we may request additional verification or restrict your account pending review.
Jurisdiction and service availability
Our indox services are available only in jurisdictions where online gaming is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Before opening an indox account, you are responsible for verifying that access and use comply with your own jurisdiction's regulations. If your jurisdiction's law changes to restrict online gaming, we will notify you and provide guidance on account closure and fund withdrawal.
Our service area may change without notice. We monitor local legal developments and adjust our service availability accordingly. If you access indox from a jurisdiction where our services are prohibited, you do so at your own legal risk. We undertake no liability for unauthorized access.
Limitation of liability on indox
We provide indox on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of indox—including lost profits, lost data, or business interruption. Our total liability to you for any claim is limited to the amount you have deposited into your indox account.
Changes to our indox terms
We may update these terms at any time. When we make material changes, we publish the updated terms on this page with an effective date and notify users by email. Continued use of indox after the effective date constitutes acceptance of the updated terms. If you do not accept the updated terms, you may close your indox account.
Contact and support
If you have questions about our indox terms, contact our support team via email, live chat, or phone. Our team responds to most inquiries within a few hours during business hours. For account recovery, payment issues, or game rule questions, we are available to help.