indox Casino & Sportsbook Service Notice
Our indox platform operates in selected jurisdictions where online gaming is permitted by local law. Before you open an account or access our services, you must verify that indox is available and lawful in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
This legal notice sets out your responsibilities as an indox user, our service scope, and the jurisdiction in which our platform operates. It is separate from our terms of use and privacy policy, though all three documents govern your use of indox.
Read this notice carefully. By accessing indox, you confirm that you have reviewed this notice and agree to its terms.
Your responsibility to verify local law
Users are responsible for verifying that access and use of indox comply with the laws of their own jurisdiction. We do not provide legal advice, and we cannot determine whether our services are lawful in your location. Before opening an indox account, you should consult local legal resources or a qualified legal advisor in your jurisdiction to confirm that online gaming is permitted.
Our indox services may be restricted or prohibited in your jurisdiction, even if you are able to access our website. The technical ability to reach indox does not mean our services are lawful where you are located. If you access indox from a jurisdiction where our services are prohibited, you do so at your own legal risk, and we undertake no liability for unauthorized access or use.
We do not claim licensing in any specific country
indox is not licensed in Indonesia, or in any specific jurisdiction. Our services are available only where local law permits. Users bear full responsibility for verifying lawful access in their own location.
Account eligibility on indox
To open an indox account, you must be at least 18 years old and have the legal capacity to enter into a binding contract. You must not be prohibited from using online gaming services by any court order, government agency, or your own jurisdiction's law. We verify your identity and age through government records during registration. If we determine that you do not meet these eligibility requirements, we will refuse account opening or close your account.
Our indox service scope and limitations
indox provides online entertainment services including football sportsbook, live-dealer games, slot games, and esports markets. Our services are made available on an "as-is" basis, without warranty of uninterrupted access or error-free operation. We do not guarantee specific outcomes, profits, or user experience. To the extent permitted by law, we are not liable for loss of funds, data, business opportunity, or other indirect or consequential damages arising from your use of indox.
We at indox operate only where local law permits. Your jurisdiction is your responsibility.
Payment methods and currency on indox
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank virtual accounts. All transactions on indox are settled in Indonesian Rupiah (IDR). We do not convert funds to other currencies. If you use a payment method that charges currency conversion fees, those fees are your responsibility, not indox's.
Data protection and privacy on indox
When you open an indox account, we collect personal information including your legal name, national ID number, email, and phone number. We use this information for identity verification, account management, payment processing, and compliance. Our privacy policy sets out how we collect, use, store, and protect your data. Review our privacy policy before opening an account.
We do not sell your personal information to third parties. We may share your information with payment providers, compliance teams, or government agencies if required by law. We use industry-standard encryption and security practices to protect your data. However, we do not guarantee absolute security, and you acknowledge that data transmission over the internet carries inherent risk.
We require identity verification before withdrawal
On indox, you must verify your identity with government-issued documents before you can withdraw funds. This verification is mandatory for all users and applies regardless of withdrawal amount.
Dispute resolution and legal jurisdiction
If you have a legal dispute with indox, the dispute is subject to the laws and courts of the jurisdiction in which we operate. You agree that any legal proceedings must be filed in that jurisdiction. We encourage all users to attempt resolution through our support team first. If you are not satisfied with our response, you may pursue formal dispute resolution according to applicable law.
indox is not responsible for disputes between users, disputes arising from payment provider errors, or disputes unrelated to our platform's direct operation. For issues involving your bank or e-wallet provider—such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment—you must contact that provider directly.
Service changes and termination
We reserve the right to modify, restrict, or terminate indox services at any time. If we discontinue our services, we will provide notice and assist users in withdrawing their account balances according to our terms. We may also restrict or close user accounts if we determine that you have violated our terms, applicable law, or our compliance requirements.
Contact and legal inquiries
If you have legal questions about indox, our service scope, or your jurisdiction's regulations, contact our support team. Our team is available via email, live chat, and phone during business hours. We respond to most legal inquiries within five business days. However, we do not provide legal advice; for jurisdiction-specific legal guidance, consult a qualified legal advisor in your location.
For users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, our support team is available to answer general questions about how indox operates, payment processing, and account management. We cannot advise you on the legality of online gaming in your specific location—that determination is your responsibility.
Compliance with local law changes
If the laws governing online gaming in your jurisdiction change, we may be required to restrict, modify, or terminate our services in that location. If this happens, we will notify affected users and provide guidance on account closure and fund withdrawal. We undertake no liability for service changes resulting from legal or regulatory developments outside our control.